Refund Policy
Clear and fair refund terms for your reassurance
Overview
At HarborFieldCommons, we recognize that plans can change, and we aim to offer equitable and transparent refund rules. This policy explains when refunds may be issued for yacht charter services.
Please review this policy carefully before booking. By reserving a charter with HarborFieldCommons, you accept and agree to these refund terms.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Full refund minus processing fees
Processing Time: 5-7 business days
Processing Fee: £50 for credit card transactions
Conditions: Must be requested in writing via email or phone
24-72 Hours Before Charter
Eligible for: 50% of total charter cost
Processing Time: 7-10 business days
Processing Fee: £25 deducted from refund
Conditions: Valid reason required; administrative costs apply
Less than 24 Hours Before Charter
Eligible for: No refund available
Exception: Emergency circumstances may be considered
Alternative: Charter credit may be offered at management discretion
Conditions: Documentation required for emergency claims
Weather-Related Cancellations
Our Weather Guarantee
Safety comes first. If weather conditions are judged unsafe for charter operations by our certified captain, we provide flexible options:
- Full Refund: 100% refund if rescheduling isn’t possible
- Reschedule: Move your charter to the next available date at no extra cost
- Charter Credit: Receive a credit valid for 12 months from the original charter date
Weather Assessment Process
Our weather evaluation includes:
- Wind speed and direction analysis
- Wave height and sea conditions
- Visibility and precipitation forecasts
- Coast Guard advisories and warnings
- Professional captain's safety assessment
Decision Timeline: Weather-related cancellation decisions are made no later than 4 hours before the scheduled departure.
Medical Emergency Refunds
Emergency Circumstances
We understand that medical emergencies can arise. The following situations may qualify for special consideration:
- Sudden illness or injury requiring hospitalization
- Death in immediate family
- Military deployment or emergency recall
- Jury duty or court subpoena
- Natural disasters affecting travel
Documentation Requirements
To process emergency refund requests, please provide:
- Medical certificate or hospital documentation
- Death certificate (if applicable)
- Official military orders
- Court summons or jury duty notice
- Travel advisories or emergency declarations
Processing: Emergency refunds are processed within 3-5 business days upon receipt of proper documentation.
Operational Cancellations
Mechanical Issues
If your assigned vessel experiences mechanical problems that cannot be resolved:
- Alternative Vessel: We will attempt to provide a comparable alternative
- Full Refund: If no suitable alternative is available
- Partial Refund: If the alternative vessel has different pricing
- Compensation: Additional compensation may be offered for inconvenience
Crew Unavailability
In rare cases where certified crew becomes unavailable:
- Alternative crew will be arranged when possible
- Full refund if the charter cannot proceed
- Rescheduling at no additional cost
Refund Processing
Payment Method
Refunds are issued to the original payment method used for booking:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Processing Fees
Credit Card Processing
£50 fee for cancellations more than 72 hours in advance
Bank Transfer Processing
£25 fee for all bank transfer refunds
International Processing
Additional fees may apply for international transactions
Charter Credits
When Credits Are Offered
Charter credits may be provided as an alternative to refunds in certain scenarios:
- Late cancellations (less than 24 hours)
- Weather-related cancellations
- Voluntary rescheduling requests
- Operational disruptions
Credit Terms
- Validity: 12 months from issue date
- Transferability: Non-transferable to other parties
- Value: Full charter value (no processing fees)
- Usage: Can be applied to any available charter
- Expiration: No extension beyond 12 months
Partial Service Refunds
Service Interruptions
If your charter is interrupted or shortened due to circumstances within our control:
- Prorated refund based on unused time
- Credit for a future charter of equal value
- Complimentary services or upgrades
Guest-Related Interruptions
If a charter is terminated early due to guest conduct or safety violations:
- No refund for unused time
- Full payment remains due
- Additional charges may apply
Dispute Resolution
If you disagree with a refund decision, you may:
- Request a review by our management team
- Provide additional documentation or evidence
- Seek resolution through consumer protection agencies
- Pursue legal remedies as available under applicable law
How to Request a Refund
Step 1: Contact Us
Submit your refund request via:
- Email: [email protected]
- Phone: +44 20 7946 0958
- In person at our marina office
Step 2: Provide Information
Include the following in your request:
- Booking confirmation number
- Charter date and time
- Reason for cancellation
- Supporting documentation (if applicable)
- Preferred refund method
Step 3: Review and Processing
Our team will acknowledge your request within 24 hours, assess it against this policy, provide a decision within 48 hours, and process approved refunds within the stated timeframes.
Important Notes
- All refund requests must be submitted in writing
- Refunds are processed in £ regardless of the original payment currency
- Travel insurance is highly recommended
- This policy may change with 30 days notice
- Refunds are subject to applicable taxes and regulations
Contact Information
For questions about refunds or to submit a refund request:
Refunds Department
HarborFieldCommons Marine Services Ltd.
Marina Street
London SW1A 1AA
United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM